Call Center Journal: Call Center News, Articles & Skills

US Airways To Bring Back Call Center Jobs

USA -- US Airways is repatriating some call centre work from the Philippines after service problems.
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Yell Expands Call Center in Wales

United Kingdom -- Yell, the telephone directory firm has announced plans to open a 3.5 million pound call centre in Newport, southeast Wales.
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National Bank of Dubai Launches New Call Centre

Dubai -- The National Bank of Dubai has launched its new state-of-the-art 24/7 call centre aimed at enhancing customer service quality when calling
for help.
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Middle East Call Centre Positions Grow

Middle East -- Middle Eastern call center positions predicted to increase by 30 per cent annually.  This is the prediction of HDI Middle East and Africa.
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