Call Center News
Keep up to date with the latest news and views from the call center industry.
Call Center
to Open Up in Kentucky
It has been announced that a new call center facility will
open in Newport, Kentucky.
Ladbrokes to
Cut Call Centre Jobs
UK Bookmaker will shut down its Aintree call centre with the
loss of 263 call centre agent jobs.
Convergys to Hire Call Center Agents in Philippines
USA -- Global leader in relationship management, continues
to expand and it needs more employees.
US Airways To Bring Back Call Center Jobs
USA -- US Airways is repatriating some call centre work from
the Philippines after service problems.
Yell Expands Call Center in Wales
United Kingdom -- Yell, the telephone directory firm has
announced plans to open a 3.5 million pound call centre in
Newport, southeast Wales.
National Bank of Dubai Launches New Call Centre
Dubai -- The National Bank of Dubai has launched its new
state-of-the-art 24/7 call centre aimed at enhancing
customer service quality when calling
for help.
Middle
East Call Centre Positions Grow
Middle East -- Middle Eastern call center positions
predicted to increase by 30 per cent annually. This is the
prediction of HDI Middle East and Africa.