Keep up to date with the latest news and
views from the call center industry..
|
National Bank of Dubai Launches New Call Centre
Dubai -- The National Bank of Dubai has launched its new
state-of-the-art 24/7 call centre aimed at enhancing customer
service quality when calling
for help.
The new call centre has been designed to offer a world-class service
to customers through new technologies and software restructuring.
The bank has also doubled the number of Call Centre agents over the
last 12 months to deal with the huge increase in its retail banking
operations. It
now claims that as a result more than 50% of all calls are answered
by Call Centre agents.
The new Call Centre targets 80% of all calls received to be answered
within 20 seconds and can be answered in three languages – Arabic,
English and Urdu. The center utilises an Oracle based CRM (Customer
Relationship Management) application that helps the bank achieve
First Call Resolution..
Links
|
