National Bank of Dubai Launches New Call Centre
Dubai -- The National Bank of Dubai has launched its new
state-of-the-art 24/7 call centre aimed at enhancing
customer service quality when calling
for help.
The new call centre has been designed to offer a world-class
service to customers through new technologies and software
restructuring.
The bank has also doubled the number of Call Centre agents
over the last 12 months to deal with the huge increase in
its retail banking operations.
It now claims that as a result more than 50% of all calls
are answered by Call Centre agents.